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Help & contact

Welcome to the JANZZ Help and Contact Centre – your portal for answers to your questions and information on the different features of our platform. Please feel free to address the JANZZ support team. Our guided tour gives you detailed information on the functionality and opportunities of JANZZ.

Why can’t I find my published JANZZ?

Having logged on, you cannot locate your JANZZ using the JANZZ Finder. The reason is that the system prevents a JANZZ from matching itself. So a logged-on user’s own JANZZs are not displayed. But if you log off, you can search for and retrieve your JANZZ via the JANZZ Finder.